Amazon connect agent disconnected. Now, you can see the reason why your contact was disconnected. . Learn about the sample disconnect flow that's included with Amazon Connect. Disconnects the contact. Check whether the agent's workstation is set up correctly: verify they are using a supported browser and verify network connectivity across required ports for media streams. On the Contact Trace Record page for your contact, find the field Disconnect reason. Check whether the issue is reproducible across all browsers supported by Amazon Connect. Claim toll-free, DID numbers for Amazon Connect instance; associate with flows. When anyone misses a voice contact, the status in the agent audit is Agent Disconnected. If using a wireless headset, consider using a wired one. Ensure that the agent's headset meets the minimum headset requirements. Learn how to leverage the Amazon Connect DisconnectDetails in the contact record to troubleshoot call disconnect issues. When anyone rejects a voice contact, the status in the agent audit is Agent Disconnected. Request quota increase if needed. Check whether the issue occurs when a different headset (or no headset) is used. Search available numbers programmatically via APIs. In the Contact ID column of the search results, choose the contact ID of the contact that you're investigating the disconnect reason for. kriga nvjnmi yipkc loern pntmh zntm rsnyc zqqil lmwblo uufbzu